Thank you for choosing Indieroots Ventures Inc.

We understand that circumstances may arise where you need to cancel an order or request a return. Please review our policy below for more information:

Cancellation Process:

• To cancel an order, customers must send an email to indieroots.ca@gmail.com.
• Please include your order number and reason for cancellation in the email.
• Our team will process your cancellation request and confirm the status.

Return Eligibility:

• Customers can request a return for items within 3 days of receiving the order.
• Perishable items, including produce and frozen goods, are not eligible for return.
• Items must be in their original condition and packaging to be eligible for a return.

Return Process:

• To initiate a return, customers must send an email to indieroots.ca@gmail.com.
• Include your order number, the items you wish to return, and the reason for the return.
• Our team will guide you through the return process and provide further instructions.

Late Returns:

Returns requested after 3 days of receiving the order may not be accepted.

Refund Policy:

• Refunds will be processed to the original payment method used during the order placement.
• Refunds may take up to 10 business days to reflect in the customer’s account.

Perishable Items:

• Perishable items, including produce and frozen goods, are not eligible for return.
• In the case of damaged or incorrect perishable items, customers should contact customer support immediately for assistance.
• In the case of order cancellation, customers will not receive a refund for perishable items that have already been packed or prepared for delivery.

Exceptions:

• In the event of unforeseen circumstances, such as technical issues or unavailability of specific items, Indieroots Ventures Inc. reserves the right to cancel orders and provide a full refund.
• In the rare case of receiving damaged or incorrect items, customers should contact customer support immediately for assistance.

Contacting Customer Support:

If customers encounter any issues during the cancellation process or have questions about the policy, they can contact our customer support team at indieroots.ca@gmail.com.

Policy Updates:

Indieroots Ventures Inc. reserves the right to update or modify the cancellation policy at any time. Customers will be notified of any changes through appropriate communication channels.

By using Indieroots Ventures Inc., you agree to abide by the terms and conditions outlined in this cancellation policy. We appreciate your understanding and cooperation.

Thank you for choosing Indieroots Ventures Inc.